Given the nature of digital content, Navigator does not offer a refund or credit on a Software-as-a-Service purchase or as required under U.S. consumer law or other relevant consumer protection laws. If you would like to request a refund or credit you should contact customer service.
We will assess refund or credit requests on their merit, considering the digital nature of Software-as-a-Service products. There is generally no obligation to provide a refund or credit in situations like the following:
- You have changed your mind about an item
- You bought an item by mistake
- You do not have sufficient expertise to use the item
- You ask for goodwill; or
- You can no longer access the item because it has been removed.
If we decide to issue a refund or credit, this will generally be done using the same manner used to make the purchase.