Refund Policy

Given the nature of digital content, Navigator does not offer a refund or credit on a Software-as-a-Service purchase or as required under U.S. consumer law or other relevant consumer protection laws.  If you would like to request a refund or credit you should contact customer service.

We will assess refund or credit requests on their merit, considering the digital nature of Software-as-a-Service products.  There is generally no obligation to provide a refund or credit in situations like the following:

  1. You have changed your mind about an item
  2. You bought an item by mistake
  3. You do not have sufficient expertise to use the item
  4. You ask for goodwill; or
  5.  You can no longer access the item because it has been removed.

If we decide to issue a refund or credit, this will generally be done using the same manner used to make the purchase.